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Buying a house may not always be plain sailing, although the average Briton does it eight times in their lifetime.

At Clarke Munro, we’ve seen and done it all when it comes to buying and selling, so you can always rest assured you’re in safe hands.

The client

Abby Butler and her husband were buying their first house together, but the process seemed beset by problems.

The challenge

Abby and her husband found their dream property on our website, after widening their search area outside the location they had originally chosen. Unfortunately for them, their first offer was rejected, leaving them both disappointed.

An added complication was that Abby had a property to sell while her husband didn’t, leading to an increased level of stress for the couple.

The solution

Senior sales negotiator Stacy Hill stayed in touch with the couple and convinced them to make a counter offer, which to everyone’s delight was accepted – although that was only the first step of the journey.

Stacy kept the couple informed every step of the way, dealing with any issues – such as when the completion date was moved – quickly and efficiently.

The results

Stacy’s years of experience meant she was able to rise to any challenges along the way. She was also a calming presence for Abby, managing her expectations and keeping her informed along every step of the process. 

Abby and her husband are now happily settled in their dream home, ready to start the next part of their lives together – always the best result.


“Stacey was my rock throughout the whole process! I felt like I could always approach her, albeit by phone or email, and she never let me down.

“She always gave clear timescales and helped gently manage my expectations. However, when challenges arose and harder conversations were required, the whole Clarke Munro team stepped up and never stepped away.


“Stacy is honest, passionate and dedicated; she clearly loves her job and made amazing things happen.


“I would never hesitate to put trust Clarke Munro; I don’t intend to buy and sell for a very long time, but, if I do, they’ll be my go-to in a heartbeat.”


Abby Butler

NAEA ARLA The Property Ombudsman Tenants Deposit Scheme Rightmove