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Being a landlord can be a useful way of generating extra income, but it’s not simply a matter of sitting back and letting the rent roll in.

Our property management services take the hassle out of letting your property, dealing with all the unpredictable problems that can push even the most organised landlords to their limits.

The client

We have been managing properties on behalf of Andy Milner for 11 years. He currently has three rental properties in Billingham.

The challenge

Being based abroad, Andy needed a firm who could handle all the day-to-day management of his properties, as well as ensuring they were occupied for the maximum time possible.

“I bought my first rental property in 2010 in Billingham through Thirlwells, as Clarke Munro was then called. The sale was handled by Stacey and everything was pretty smooth and well managed.

“From there, I was put in touch with the property management team in Middlesbrough and it seemed pretty logical just to let them carry on and handle all the leasing and management details.”

The solution

Andy uses the Clarke Munro gold package, which means our team looks after everything to do with the properties and tenants.

This includes advertising the property, finding and vetting new tenants, liaising with utilities firms and overseeing maintenance issues, along with anything else to do with the day-to-day management.

“One of the main areas of support that is particularly useful for me, as I live abroad, is in finding new tenants when necessary and renewing existing tenant leases,” Andy said.

“However, Clarke Munro also handle everything from gas certificates to taking calls from tenants about any issues.”

The results

Over the past 11 years, we have found 10 tenants for Andy’s three properties, and none of the homes have had any significant void periods.

Andy added: “I’ve been very lucky in the fact that two of my places have only ever had one tenant since purchase, although the third property has changed fairly regularly, so Clarke Munro have been a real help.

“The guys have always found replacement tenants quickly which for me being out of the area is the most important thing. I don’t like having a place empty when I’m not on hand to take care of things but fortunately that’s never been an issue.”



“I’d recommend the Clarke Munro team for property management as I’ve always had good experiences. When I’ve had to talk to Amie she’s been available, and the general email flow keeping me up to date with situations has always been very good.”

NAEA ARLA The Property Ombudsman Tenants Deposit Scheme Rightmove